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Looking for more info? Send a question to the property to find out more.
Yes, we offer complimentary parking for our guests.
Yes, complimentary Wi-Fi is provided throughout the hotel for guests.
Yes, we have an in-house restaurant serving breakfast, lunch, and dinner.
Each room is equipped with a flat-screen TV, air conditioning, a minibar, and a private bathroom with complimentary toiletries.
Check-in time is at 11 am and check-out time is at 10 am. Early check-ins and late check-outs are subject to availability and may incur additional charges.
We welcome your feedback! You can share your comments and suggestions through our online survey or contact our guest services team during your stay.
Our cancellation policy varies based on the type of reservation and rate plan. Please refer to your booking confirmation or contact our reservations team for specific details.
Yes, we offer laundry and dry-cleaning services for our guests. Laundry bags and price lists can be found in your room, and the front desk can assist with arrangements.
Yes, we offer complimentary luggage storage for our guests. You can leave your luggage with our front desk before check-in or after check-out, allowing you to explore the area without carrying your bags.
Shellghada Hotel Terms & Conditions
Welcome to Shellghada Hotel! By making a booking with us, you agree to the following terms and conditions:
1.1 All bookings must be made via our website, through our reservations team, or via authorized third-party platforms. 1.2 A deposit or full payment may be required at the time of booking, depending on the rate selected. The remaining balance (if applicable) must be paid upon check-in. 1.3 All payments are to be made in local currency (EGP), unless otherwise specified. 1.4 Any additional services or charges during the stay must be settled prior to departure.
2.1 Check-in time is from 2:00 PM onwards, and check-out time is by 12:00 PM. 2.2 Early check-in or late check-out requests may be granted based on availability and could incur additional charges. 2.3 Guests are required to provide a valid ID or passport at the time of check-in.
3.1 Free cancellations are available up to 48 hours before the scheduled arrival date for most bookings. Some non-refundable rates may apply. 3.2 For cancellations made less than 48 hours before arrival, or in the case of a no-show, a one-night charge or the full booking amount (depending on the booking policy) will be applied. 3.3 Amendments to bookings may be subject to availability and additional charges.
4.1 Guests are responsible for the behavior of their party and must ensure that no damage is caused to the hotel property. 4.2 Shellghada Hotel reserves the right to charge guests for any damage or missing items from the room during their stay. 4.3 Smoking is strictly prohibited in non-smoking rooms and public areas. A cleaning fee will be charged for any violations.
5.1 Children under the age of 12 stay free of charge when using existing bedding. 5.2 Extra beds or baby cots are available upon request and are subject to availability. Additional charges may apply.
6.1 Pets are not allowed in the hotel unless explicitly permitted under specific circumstances.
7.1 Shellghada Hotel is not responsible for any loss, damage, or theft of personal belongings. Guests are encouraged to use in-room safes for valuables. 7.2 The hotel will not be liable for any injury, illness, or death resulting from the use of hotel facilities or third-party services.
8.1 Should you have any complaints during your stay, please notify the hotel management immediately. We will do our best to resolve any issues promptly. 8.2 Any disputes will be governed by the laws of Egypt.
9.1 Shellghada Hotel will not be liable for any failure to perform its obligations if such failure results from circumstances beyond its reasonable control (e.g., natural disasters, strikes, etc.).
10.1 Any personal information collected during your stay or through our website is treated in strict confidence and used solely for the purpose of providing our services. Please review our privacy policy for more details.
11.1 Shellghada Hotel reserves the right to amend these terms and conditions at any time. Updated terms will be posted on our website.